We understand that things happen and plans change, so no need to sweat it, we have a 12 hour cancellation policy. What this means is if you cancel your class reservation at least 12 hours prior to class commencing you will receive a full credit back onto your account. Unfortunately, if you miss this window and cancel within the 12 hour window you will lose your class credit. All classes must be cancelled online. Log into MindBody, go to “My Info”, click “MY Schedule” and click “Cancel” next to the class time.
For guests enrolled in our Monthly Unlimited contracts, late cancels will incur a $20 fee and no shows $25.
If the class you want to attend is full, join the waitlist. To join the waitlist you must have a class credit in your account. If a spot opens up, you will be notified by email, text, or phone depending on the preference set in your profile. To receive these reminders your Mindbody profile must be set to accept notifications and reminders. You can remove yourself from the waitlist up to 4 hours before the class starts as long as you have not already been added to class. Please do so if you no longer plan on joining the class. If you are pulled off the waitlist within the 12 hour cancellation window your account will be credited as if you attended.
TO CHECK YOUR WAITLIST STATUS, LOG INTO MINDBODY, GO TO MY INFO, CLICK MY SCHEDULE. IF YOU GOT INTO THE CLASS IT WILL SAY “WAITLIST UNCONFIRMED.” IF YOU DO NOT WANT THIS CLASS, BE SURE TO REMOVE YOURSELF OR NOTIFY US AND WE WILL REMOVE YOU!
ARRIVE ON TIME
Please arrive at least 5 minutes before class to make sure you are all prepped and ready to get your sweat on. Note our doors will not officially open until 15 minutes before class so try not to be too eager. If you are running late and have not notified the studio by email or phone your spot may be given to a standby guest.
For safety purposes new students must arrive at least 10 minutes before class to ensure they receive a proper orientation of the studio and all its equipment.
All services are non-refundable.